Terms of Service

Effective Date: May 30, 2026  |  Last Updated: May 30, 2026

1. Acceptance of Terms

Welcome to Via 313. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the website located at via313-meal.click (the "Website") and all related services, features, content, and applications offered by Via 313 (collectively, the "Services").

By accessing our Website, placing an order, creating an account, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, and others who access or use the Services.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you personally and that entity. If you do not have such authority, or if you do not agree to these Terms, you must not accept these Terms and may not use our Services.

We reserve the right to update, modify, or replace any part of these Terms at any time. We will notify users of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Website or Services after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

2. Description of Services

Via 313 is a food service business operating in the United States. Through our Website and related platforms, we offer the following services:

• Online Food Ordering: Customers may browse our menu, customize their food orders, and submit orders for pickup or delivery through our Website.
• Menu Information: We provide detailed information regarding our food offerings, including ingredients, pricing, and availability.
• Catering Services: We may offer catering arrangements for events, gatherings, and special occasions, subject to availability and separate terms as applicable.
• Customer Accounts: Users may create an account to manage their orders, save preferences, and access order history.
• Promotions and Loyalty Programs: We may periodically offer promotional deals, discounts, or loyalty reward programs subject to their own specific terms and conditions.
• Customer Support: We provide customer support services through email and other communication channels to assist with inquiries, complaints, and order-related issues.

We reserve the right, in our sole discretion, to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Availability of menu items, pricing, and services may vary based on location, time, and operational capacity. Via 313 does not guarantee continuous, uninterrupted access to the Website or that the Website will be error-free at all times.

3. Eligibility and User Accounts

To use our Services, you must be at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater. By using our Services, you represent and warrant that you meet this eligibility requirement. If you are under 18 years of age, you may only use our Services with the involvement and consent of a parent or legal guardian.

If you create an account with Via 313, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your account password secure and confidential;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach;
• Accept responsibility for all activities that occur under your account, whether or not you have authorized them;
• Not share your account credentials with any third party.

We reserve the right to terminate or suspend your account at any time, for any reason, including but not limited to violation of these Terms, fraudulent activity, or conduct harmful to other users, third parties, or us.

4. User Obligations and Prohibited Activities

As a user of Via 313's Services, you agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You agree not to engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Services for any unlawful purpose or in violation of any applicable federal, state, or local laws and regulations;
• Attempting to gain unauthorized access to any portion of the Website, other user accounts, computer systems, or networks connected to the Website;
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein;
• Using automated scripts, bots, scrapers, crawlers, or other automated means to access, collect data from, or interact with the Website;
• Transmitting any unsolicited commercial communications, spam, or chain letters through our Services;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Services;
• Posting or transmitting any content that is defamatory, obscene, offensive, threatening, harassing, or otherwise objectionable.

4.2 Food Order Specific Prohibitions

• Placing fraudulent or false orders with no intention of completing payment;
• Providing false or misleading information about dietary restrictions or allergies that may affect order preparation;
• Attempting to manipulate pricing, discounts, or promotional offers through deceptive means;
• Abusing refund or dispute processes in bad faith;
• Reselling food products purchased through Via 313 without prior written consent.

Violation of any of the above prohibitions may result in immediate termination of your account and access to Services, and may subject you to legal liability.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the food items or services you have selected at the prices indicated. All orders are subject to acceptance by Via 313, and we reserve the right to refuse any order at our discretion. An order confirmation sent to your email address does not constitute final acceptance of your order; acceptance occurs when we begin preparing your order.

You are responsible for reviewing your order details carefully before submission. Once an order has been submitted and accepted, modifications may not be possible. Please contact us as soon as possible at [email protected] if you need to make changes or cancel an order.

5.2 Pricing

All prices listed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes unless expressly stated. You are responsible for all applicable federal, state, and local taxes associated with your purchase.

While we strive to maintain accurate pricing information on our Website, errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel orders placed at incorrect prices and to notify you of such cancellation.

5.3 Payment Terms

Payment for all orders must be made at the time of order placement unless otherwise agreed in writing. We accept various forms of payment as indicated on the Website, which may include major credit cards, debit cards, and other electronic payment methods.

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You will notify us promptly of any changes to your payment information.

Via 313 uses third-party payment processors to handle transactions. By completing a purchase, you agree to the terms and conditions of those payment processors. We do not store full credit card numbers on our servers.

5.4 Refunds and Cancellations

Refunds and cancellation policies are subject to the specific circumstances of each order. Due to the perishable nature of food products, all sales are generally final once an order has been prepared. However, if there is an issue with your order — such as incorrect items, quality concerns, or missing items — please contact us within 24 hours of receiving your order at [email protected], and we will work with you to resolve the issue in a fair and reasonable manner.

6. Food Safety and Allergen Information

Via 313 takes food safety seriously and strives to comply with all applicable federal and state food safety regulations, including guidelines established by the U.S. Food and Drug Administration (FDA) and applicable state and local health departments.

However, please be advised of the following important information:

• Our food products may contain or come into contact with common allergens, including but not limited to: wheat, gluten, dairy, eggs, nuts, peanuts, soy, fish, and shellfish;
• While we make reasonable efforts to accommodate dietary restrictions and allergies when notified, we cannot guarantee that our food items are entirely free from any particular allergen due to shared preparation environments;
• Customers with severe allergies are strongly encouraged to contact us directly before placing an order to discuss their specific needs;
• Via 313 shall not be liable for allergic reactions or health consequences resulting from the consumption of our food products, except to the extent caused by our gross negligence or willful misconduct.

7. Intellectual Property Rights

The Website and its entire contents, features, and functionality — including but not limited to all text, graphics, logos, photographs, images, videos, audio clips, digital downloads, data compilations, software, and the overall design and arrangement thereof — are the exclusive property of Via 313 and its licensors, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Reproduce, modify, distribute, display, perform, or create derivative works based on the Website's content;
• Use any meta tags or other hidden text utilizing Via 313's name or trademarks;
• Use data mining, robots, or similar data gathering and extraction tools;
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information belonging to Via 313;
• Use any Via 313 content for commercial purposes without our prior written consent.

The Via 313 name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Via 313 or its affiliates. You must not use such marks without our prior written permission.

Any unauthorized use of our intellectual property terminates the license granted herein and may violate copyright, trademark, and other applicable laws, subjecting you to civil and criminal penalties.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources ("Third-Party Services") that are not owned or controlled by Via 313. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any Third-Party Services. We do not warrant or endorse the offerings of any such third parties.

We strongly advise you to read the terms and conditions and privacy policies of any Third-Party Services that you visit. Your use of Third-Party Services is subject to their respective terms and policies, and Via 313 shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on such Third-Party Services.

9. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above disclaimers and limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIA 313, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR SUCCESSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• DAMAGES ARISING FROM INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES;
• DAMAGES ARISING FROM ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH OUR SERVICES BY THIRD PARTIES.

IN NO EVENT SHALL VIA 313'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT YOU PAID TO VIA 313 IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this section shall apply regardless of the theory of liability, whether based in contract, tort (including negligence), strict liability, or otherwise, even if Via 313 has been advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold harmless Via 313 and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Services, including, but not limited to, any content you submit, post, or transmit through the Services;
• Your violation of any applicable law, regulation, or third-party rights;
• Your negligence or willful misconduct;
• Any claims by third parties relating to your use of the Services;
• Any fraudulent or false information provided to Via 313 in connection with your use of the Services.

Via 313 reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with Via 313 in asserting any available defenses.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our collection and use of personal information as outlined in our Privacy Policy.

To the extent you are a resident of California, your use of our Services may be subject to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which grant you additional rights regarding your personal information. Please review our Privacy Policy for more information about your rights under applicable law.

We are also committed to complying with the Federal Trade Commission (FTC) Act and FTC guidelines regarding unfair or deceptive acts and practices in connection with our data handling and consumer interactions.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or related to them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 is registered and operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby consent to personal jurisdiction and venue in such courts and waive any objection to such jurisdiction or venue.

Notwithstanding the foregoing, Via 313 retains the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of Via 313's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve the dispute informally. You agree to provide Via 313 with written notice of any dispute at [email protected], and Via 313 will attempt to resolve the matter within thirty (30) days of receipt of such notice. If the dispute is not resolved within this period, either party may proceed with formal dispute resolution.

14.2 Binding Arbitration

EXCEPT FOR CLAIMS SEEKING INJUNCTIVE OR OTHER EQUITABLE RELIEF, ANY DISPUTE THAT CANNOT BE RESOLVED INFORMALLY SHALL BE RESOLVED BY BINDING ARBITRATION IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN EFFECT AT THE TIME THE ARBITRATION IS FILED.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The arbitration shall take place in the United States, at a location mutually agreed upon by the parties or, if no agreement is reached, at a location determined by the arbitrator.

14.3 Class Action Waiver

YOU AND VIA 313 AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Via 313 agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

14.4 Exceptions to Arbitration

Notwithstanding the above, you agree that Via 313 may seek preliminary injunctive relief in any court to protect its intellectual property rights pending arbitration, and that claims for relief within the jurisdiction of small claims courts are not subject to mandatory arbitration under these Terms.

15. Term and Termination

These Terms are effective as of the date you first access or use the Services and shall remain in full force and effect for as long as you continue to access or use the Services, unless terminated earlier in accordance with these Terms.

Via 313 may, at its sole discretion and at any time, terminate or suspend your access to all or any part of the Services, with or without notice, for any reason, including but not limited to:

• Your breach of these Terms;
• Your engagement in fraudulent, abusive, or illegal activity;
• Requests by law enforcement or government agencies;
• Unexpected technical or security issues or problems;
• Extended periods of inactivity in your account;
• Discontinuation of the Services or any portion thereof.

You may also terminate these Terms at any time by discontinuing your use of the Services and, if applicable, deleting your account.

Upon termination for any reason:

• Your right to access and use the Services will immediately cease;
• Any provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnification, and limitations of liability;
• Via 313 shall not be liable to you or any third party for any termination of your access to the Services.

16. Changes to Terms

Via 313 reserves the right, at its sole discretion, to modify or replace these Terms at any time. We will provide notice of material changes by:

• Updating the "Last Updated" date at the top of these Terms;
• Posting a notice on the Website;
• Sending an email to the address associated with your account (if applicable).

Changes to these Terms will take effect immediately upon posting unless we indicate otherwise. It is your responsibility to review these Terms periodically. Your continued use of the Services after any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must discontinue your use of the Services immediately.

We encourage you to review these Terms at least once every sixty (60) days to stay informed of any updates or changes.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The remaining provisions shall continue in full force and effect.

In such event, the invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving, to the greatest extent possible, the original intent of the parties as expressed in the original provision. If such modification is not possible, the provision shall be severed from these Terms entirely.

The failure of Via 313 to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver by Via 313 of a breach of any provision of these Terms shall not be construed as a continuing waiver of that or any other provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or agreements published by Via 313 on the Website, constitute the entire agreement between you and Via 313 regarding your use of the Services and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating to the subject matter hereof.

No modification of these Terms shall be binding unless made in writing and signed by an authorized representative of Via 313. The headings used in these Terms are for convenience only and shall not affect the interpretation of these Terms.

19. Force Majeure

Via 313 shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, power outages, internet disruptions, pandemics, or other force majeure events.

In the event of a force majeure, Via 313 will make reasonable efforts to notify affected users and to resume normal operations as soon as reasonably practicable.

20. Electronic Communications and Consent

By using our Services and providing your email address, you consent to receive electronic communications from Via 313, including order confirmations, service updates, promotional materials, and other communications related to your use of the Services. These electronic communications satisfy any legal requirement that such communications be in writing.

If you wish to opt out of receiving promotional communications, you may do so by following the unsubscribe instructions contained in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, you may still receive transactional and account-related communications from us.

21. Compliance with Applicable Law

Via 313 operates in compliance with all applicable federal, state, and local laws, including but not limited to:

You agree to comply with all applicable laws and regulations in connection with your use of the Services. You represent and warrant that your use of the Services does not violate any applicable law or regulation.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, please contact us using the information provided below. We are committed to addressing your inquiries promptly and professionally.

When contacting us regarding these Terms, please include "Terms of Service Inquiry" in the subject line of your communication to ensure your message is directed to the appropriate team member.

We aim to respond to all inquiries within three (3) to five (5) business days. For urgent matters related to food safety or order issues, please mark your communication as urgent and we will prioritize your request accordingly.

© 2026 Via 313. All Rights Reserved. | Terms of Service | Effective Date: May 30, 2026